RxWorks

A text message after your client gets their pet home, checking to make sure all is ok, simply confirms that sense of caring. These are the little things that let your clients know you will go the extra mile for them. This can generate many word of mouth referrals for your practice.

We saw several of our clients manually sending text messages. The time it took them even when a small number of their clients were involved prompted us to ask:

• How can we make this faster for veterinary clinics?
• How can we help veterinary clinics make sure all their clients receive that same level of personal care?
• When we put ourselves in the shoes of the client, how do we make sure these messages still come across as the personal, caring messages they are meant to be.  

So when we designed Automated Message Manager (AMM), we put ourselves in the position of one of your clients. After all, it is their impression of your practice that is most important, and we wanted that impression to be one of personal service and care.

The Benefits of Automated Message Manager

• Helps build a stronger bond between the client and practice resulting in increased visits and more client referrals.
• Increased revenues and profits  by reducing “No Shows.”
• Improved compliance with healthcare plans and the practice’s Standards of Care.
• Improved administration of medications and parasite treatments.
• Scheduled messages save staff time and make sure they are sent.
• Reduced cost of communications.
• Positions the practice as a leader in using technology to improve patient care.

The Principles behind Automated Message Manager

Client Communication Profiles

You might say we took a holistic approach. We built up a profile on an individual client by client basis and then automated the resulting messages. The goal was to keep the messages "personal" while saving you time through automation. These individual client profiles include:

• Future appointments
• Surgery lists
• Prescriptions
• Treatments in progress, and even
  
• The day they should apply another flea treatment to their pet.

We have built in some standard messages to get you started. However, we strongly encourage you to personalize them to reflect the image you want your practice to convey.  Your client will think you are communicating personally with them, and you have the comfort of knowing none of your clients are slipping through the cracks. Plus you are doing it in a fraction of the time it used to take to provide this level of service to just a few clients.

What Next?

To find out more on Automated Message Manager (AMM) and what it can do for your practice, please contact your local RxWorks’ Practice Advisor.

Contact RxWorks